Privacy Policy

Last updated: June 30, 2026

This policy explains what information we collect, how we use it, and the choices you have when using Aurae.

Information We Collect

When you place an order, unlock a report, or contact us, we collect information you provide, such as your name, email address, shipping address, phone number, order details, and messages to our team.

For personalized energy profile reports (generated from our energy quiz), we may collect your questionnaire answers, selected preferences, report access token, generated report content, and related report status information.

Payment card information is processed by our payment providers, such as PayPal. We do not store full payment card numbers on our servers.

We also collect technical information such as IP address, browser type, device information, pages viewed, referring links, and site activity.

How We Use Information

We use your information to process orders, prepare and ship physical products, generate and deliver digital reports, send transactional emails, provide support, prevent fraud, and improve our website and services.

If you subscribe or otherwise give permission, we may send marketing emails about products, reports, and offers. You can unsubscribe at any time.

Digital Reports

Personal reports are generated based on information you submit. The report is for personal insight and entertainment purposes and should not be treated as medical, psychological, financial, legal, or professional advice.

We may retain report inputs and generated report content so you can access your report link, so we can provide customer support, and so we can maintain order records.

Cookies and Advertising Technologies

We use cookies and similar technologies to keep the site working, remember cart or session information, understand how visitors use the site, and measure advertising performance.

We may use tools such as the Meta Pixel and Meta Conversions API to measure ads and show more relevant advertising. These tools may process information such as page views, purchase events, or hashed contact information. You can manage cookie and ad preferences through your browser and platform settings.

How We Share Information

We share information with service providers that help us operate the business, including payment processors, shipping carriers, email providers, analytics providers, advertising platforms, fraud prevention tools, and hosting providers.

We do not sell personal information for money. We may disclose information if required by law, to protect our rights, or in connection with a business transfer.

International Processing

We operate internationally. Physical crystal orders may be fulfilled from China and shipped to the United States. Your information may be processed in the countries where we or our service providers operate.

Your Choices and Rights

You can unsubscribe from marketing emails using the unsubscribe link in our emails. You may contact us to request access, correction, or deletion of personal information we hold about you, subject to legal and operational requirements.

California residents and residents of other regions may have additional privacy rights under applicable law. Contact us if you would like to make a privacy request.

Data Security and Retention

We use reasonable technical and organizational measures to protect personal information, including HTTPS on our website. No online system is completely secure, but we work to protect your information responsibly.

We keep order, report, and support information for as long as needed to provide services, comply with legal obligations, prevent fraud, resolve disputes, and maintain business records.

Children's Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The latest version will be posted on this page with the updated date.